| Will Edsyndicate place advertisements on my site? |
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No! Perhaps the biggest problem with so-called "free" website construction services is that most require you to display "banner" advertisements on your site in order to pay the hosting costs. You have no control over the types of products being displayed on your site and the advertisement of "random" and sometimes questionable products and services adversely impacts your image.
Edsyndicate will not place advertisements on your site!
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| Do I need to know HTML to build my own Edsyndicate site? |
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No. Although you can make your website more attractive by entering simple HTML into the provided content management system, you are not required to know any HTML to create a website.
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How long will it take to activate my site after I complete registration?
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After signing up, you will immediately be able to view your site by following a temporary URL that we will set up for you during registration.
If you have chosen to use a new or existing domain name for your Edsyndicate site, you may need to wait a couple of days for the changes you make with your domain name registrar to take effect. Domain information can sometimes propagate within hours of making the change, though.
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| I don't have a digital camera or a scanner. How can I put regular photographs on my site? |
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If you don't have a digital camera or a scanner, you can usually take standard pictures to a local camera store or film developer and they can transfer the images to digital format.
When the transfer is complete, they should give you a diskette or CD-Rom containing the picture files which you can then upload to your site.
If you don't feel comfortable doing the initial site setup yourself, Edsyndicate can do it for you!
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| Do I need a computer to create and manage my site? |
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Yes.
In order to create and maintain a site, you must have a computer with a "modern" web browser and Internet access. We recommend Microsoft Internet Explorer 5.0 or greater or Netscape 4.0 or greater.
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| How do I sign up for an Edsyndicate web site? |
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To begin the process of setting up an Edsyndicate web site, simply call us at 404.303.7404 . We'll answer any questions you have about our services and collect some basic information that will allow us to set up your site.
If you prefer to add content yourself after your site is set up, just tell the Edsyndicate representative you speak with. If you would rather send us content in a Word document (or other document format), we can perform initial site construction for you-Just ask and we will provide a quote for you.
The whole process can often be completed the same day, depending on the amount of content you have already prepared.
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| Can I have Edsyndicate build my site for me? |
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If you don't feel comfortable setting a site up by yourself, we can help you perform the initial setup.
Services vary in price depending on the amount of content you need to enter. If you would like us to provide an estimate, just contact us by email for a quote.
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| I don't have tools for creating/editing graphics. Can Edsyndicate help? |
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Edsyndicate can provide creative services to your organization for additional cost.
If you require a completely unique presence, Edsyndicate can provide quotes for custom site templates, or we can simply help you format digital camera pictures for proper display on your site.
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| What kind of support is included with Edsyndicate's site services? |
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In order to make our quality services as affordable as possible, Edsyndicate currently uses email as its primary means of support.
This decision was made due to our interest in keeping operating costs low as we grow our business while allowing the greatest level of accessibility to Edsyndicate's technical and management staff. Email support offers highly efficient, asynchronous communication which does not require expensive call centers and keeps customers from spending valuable time on hold.
We believe that email promptly answered by our technical staff provides the highest quality of support for our customer's issues.
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Can I speak directly with someone at Edsyndicate?
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Certainly.
We use email as our first line of support, but a phone call can sometimes resolve issues more quickly. If we determine that your question is better handled by speaking directly with someone at your organization, we will contact you at the number you submitted during registration.
If you have an issue or question that is not addressed in our Frequently Asked Questions or Customer Support sections or you don't feel that you can properly address your question in an email, just request that an Edsyndicate representative give you a call.
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| What are the payment options for Edsyndicate's services? |
Currently, payment for Edsyndicate's services is accepted by credit card only. We do this for a number of reasons:
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Credit cards are the safest and most widely accepted way to transfer money on the Internet. We require credit cards because they are safe and simple. Unlike electronic checks, wire transfers or debit cards, most credit cards offer buyer protection against online fraud. In many cases, you can also dispute charges for services if you are not satisfied with the quality or terms of service after purchase.
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Credit cards make it easy and inexpensive for us to collect subscription fees. Unlike wasteful and time-consuming paper billing, payment by credit card is inexpensive for us to verify and process. Credit cards also expedite the refund process if you are ever owed a credit. Even though there is a small service charge for credit card transactions, the overall result of payment by credit card lowers our operating costs which means we can charge our customers less for the services we provide.
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